Privacy Policy

At We Love PMO ("we", "us", "our"), your privacy is important to us. We are committed to protecting your personal information and handling it responsibly, transparently and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, purchase our services, or subscribe to North Star Suite, our business management platform powered by HighLevel.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

We Love PMO provides project management, systems implementation, automation and business support services.

North Star Suite is a software subscription offered by We Love PMO and powered by HighLevel.

If you have any questions about this Privacy Policy or how we process your personal information, you can contact us at:

Email: [email protected]

Information We Collect

We may collect the following information when you interact with our website or services:

First and last name

Business name

Email address

Telephone number

Website address

Billing information

Information submitted through forms

Communications you send to us

Customer support enquiries

Information relating to your subscription

Technical information such as IP address, browser type, operating system and device information

Website usage information collected through cookies and analytics tools

We only collect information that is necessary to provide our services or improve your experience.

How We Use Your Information

We use your personal information to:

Create and manage your North Star Suite account

Process subscription payments

Deliver our services

Provide onboarding and customer support

Respond to enquiries

Send important account and billing notifications

Improve our website, products and services

Monitor platform performance and security

Comply with legal and regulatory obligations

Send marketing communications where you have given your consent

Marketing Communications

If you choose to receive marketing communications, we may send you:

Product updates

New feature announcements

Educational resources

Tips and best practices

Newsletters

Promotions and special offers

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Please note that we may still send essential service-related emails regarding your account, subscription, billing or support requests.

Payment Processing

All payments for North Star Suite and other services are securely processed through Stripe.

We do not collect or store your full payment card details.

Please refer to Stripe's own Privacy Policy for information about how they process and protect your payment information.

Third-Party Services

To provide our services, we use trusted third-party providers including:

HighLevel (CRM and business platform)

Stripe (payment processing)

Google Workspace

Google Analytics

Meta (Facebook and Instagram)

Microsoft

Other software providers that help us deliver our services

These providers only receive the information necessary to perform their services on our behalf and are expected to protect your information appropriately.

Data Retention

We retain your personal information only for as long as necessary to:

Deliver our services

Maintain your account

Meet legal, accounting and tax obligations

Resolve disputes

Enforce our agreements

When your information is no longer required, it will be securely deleted or anonymised where appropriate.

Sharing Your Information

We do not sell your personal information.

We may share your information only where necessary to:

Deliver the services you have requested

Process payments

Comply with legal obligations

Protect our legal rights

Prevent fraud or unlawful activity

Any third parties processing your information on our behalf are required to keep it secure and confidential.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic and understand how visitors use our website.

Cookies help us:

Remember your preferences

Improve website performance

Analyse website usage

Support marketing activities

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

While we work hard to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Rights

If you are located in the United Kingdom or European Economic Area, you have the right to:

Request access to your personal information

Request correction of inaccurate information

Request deletion of your personal information where applicable

Restrict or object to certain processing

Withdraw consent for marketing communications

Request a copy of your personal information (data portability)

Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the details below.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of external websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are intended for business users and are not directed at children under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or business practices.

Any updates will be published on this page with a revised effective date.

We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

[email protected]